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Essential Programmes: 
Supercharged Customer Service

NQF Level

4

Credits

8

Estimated Days

2 - 3

SAQA ID

110082, 118028, 120390

Accrediting Body

LGSETA

This programme enables delegates to effectively interact with customers to the benefit of the business. It also enables delegates to select from a wide range of procedures (standard and non-standard) while being responsible for group output and enabling a person to draw up and implement action plans to improve service standards.

Entry Level Requirements

  • Communication and Numeracy at ABET Level 3
  • KVRQhubeka Pre-assessment

Course Outcomes

  • Explaining service excellence from a leadership perspective
  • Identify areas of service impact
  • Analysing existing service standards and comparing them to organisational service requirements
  • Drawing up and implementing service plans to improve service standards
  • Evaluating service delivery efficacy
  • Implement customer service standards in accordance with the prescribed organisational requirements
  • Oversee the handling of customer queries and complaints
  • Service excellence in leadership
  • Develop and apply a service culture to a leadership role
  • Understand the impact of customer service on a business
  • Implement customer service standards
  • Compiling and implementing a customer service excellence plan
  • Evaluating service delivery efficacy

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