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Essential Programmes: 
Conflict Management

NQF Level

5

Credits

8

Estimated Days

2 - 3

SAQA ID

114226

Accrediting Body

LGSETA

The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
This programme enables delegates to identify and manage the resolution of personal conflict between parties or persons.

Entry Level Requirements

  • Communication and Numeracy at ABET Level 4
  • Mathematical Literacy NQF Level 4
  • KVRQhubeka Pre-assessment

Course Outcomes

  • Describe the main sources of conflict
  • Describe appropriate techniques to manage conflict
  • Implement a strategy to manage conflict
  • Develop the attributes of a good conflict manager

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